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Old 05-24-2019, 06:35 AM   #1
J_B
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Default Ruger Redhawk back to Ruger

Sorry for the delay in a range report.

It was apparent that the barrel was canted left. I finally got around to contacting Ruger CS, who sent me a RMA # CS wanted me to call them, as they felt they needed to see my Redhawk.



I spoke with Louise in CS, who agree'd that this was in fact a Ruger issue, even though my Redhawk had it's birthday in 2015, they would take it in and adjust the barrel.

Shipped it off yesterday in a plain box as instructed with just the FedEx pre-paid label attached.

Last I checked FedEx Tracking, my Redhawk is in Memphis TN

I'm looking forward to getting my Redhawk back, but until then I have my S&W mod 69 2.75" .44 Mag to carry
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Last edited by J_B; 05-24-2019 at 09:01 AM.
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Old 05-24-2019, 05:36 PM   #2
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Sorry about the Redhawk. Ruger will get you all fixed up.
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Old 05-26-2019, 08:09 AM   #3
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I have had to send a bunch back lately. Things usually turn out ok in the end! Glad you have backup!
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Old 06-06-2019, 04:18 PM   #4
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Well I my Redhawk came back yesterday, and like a mom inspecting a newborn I looked it over.... I'm like WHAT! as it didn't even look touched by no CS Tech, as indicated on the packing slip.... The Tech test fired my Redhawk 6 times, using a target at 15 yards. Heck I could do that same target adjusting my grip to get the same results.



I called CS back, spoke with Louise again and explained that the Tech did not repair the barrel as indicated and instructed. She said this time, the Tech's boss will be getting it, and new shipping label sent.

Along with returning the Redhawk back to Ruger, I included two photos, that maybe will now get followed to what I want them to do.

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They call me a Fudd (Fatal Urban Dealer of Death) because I carry a .45 ACP
(1) 45 ACP = (2) 9MM

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Old 06-07-2019, 09:43 AM   #5
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Dang JB. Sorry they didn't repair it to your satisfaction. I bet you were nicer to them than I would have been. Hopefully they'll get it right this time.
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Old 06-07-2019, 02:17 PM   #6
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Dang JB. Sorry they didn't repair it to your satisfaction. I bet you were nicer to them than I would have been. Hopefully they'll get it right this time.
If they don't get it right this time, I will be their worst advertiser ever, they have this one chance again to make it right.
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Old 06-11-2019, 11:21 AM   #7
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A little while ago a different Ruger Tech called me with awesome news.

I am one happy happy Ruger customer... She said that the face of the frame was polished to much previously, which is why it was the way it was. She asked if I wanted to leave it as is, or receive a new Redhawk to replace it.

WOW Such awesome customer service!

So she said there will be another person calling me about the new Redhawk delivery.
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Old 06-11-2019, 05:15 PM   #8
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Great news JB! Ruger's customer service is hard to beat.
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Old 06-12-2019, 03:31 PM   #9
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I got another call and an email from Ruger

I love this customer service at Ruger more and more, just got off the phone with them. WOW it will take 2 to 3 weeks to build my new Redhawk 5.5" as they don't have them in stock where the CS facility is. Then they will inspect and test fire and inspect again before sent to my local FFL... makes me feel like it's being custom made.

Jon,

The technicians have evaluated your firearm and they were unable to repair it. They would like to offer you a replacement of the same model 5004 at no charge.

If you accept this offer your original firearm will be scrapped and the new firearm will be sent to a dealer of your choice.

Please be advised that our company has a seven day return policy. If we have not heard from you within this time frame we will sent your original back without service.

You may contact me directly at 603-865-2735.

Thank you.

Jan Whalen
Sturm, Ruger Co., Inc.
411 Sunapee Street
Newport, NH 03773
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Old 06-12-2019, 03:41 PM   #10
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The technicians have evaluated your firearm and they were unable to repair it. They would like to offer you a replacement of the same model 5004 at no charge.
In my humble opinion that should have been done the first time you sent it in.

I'm certainly glad they're taking care of you JB. Looking forward to the range report.
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